MNGHPA Professional Code of Ethics

Any geothermal professional who wishes to become a member of the Minnesota Geothermal Heat Pump Association must agree to the following professional code of ethics as a provision of membership:

• I will be just & fair to all customers and fellow members of the MNGHPA.
• I will be forthright in my communications and will clearly state all contract terms & warranties in writing.
• I will strive to fulfill all promises for delivery, installations, warranties & servicing.
• I will prepare a heat loss & gain calculation in accordance with accepted industry methods and abide by applicable codes when installing a new or an add-on system.
• I will conduct myself in a professional manner at all times, avoiding any unjust criticism of the association or its members.
• I will commit to continuing industry education for myself and/or employees.
• I will strive to improve my operations and be willing to consider new technologies & methods to provide the greatest possible benefit to the customer.
• I will place benefit to the customer before profit, having the integrity to decline a job, which will do an injustice to the customer, my profession or myself.
• I will make every effort to promptly adjust any cause of dissatisfaction.
• I understand my peers may require binding arbitration of any consumer complaint to maintain my membership in the Association.
• Distributors and manufacturers will provide training, support, and will sell products only through qualified installers/contractors and will abide by manufacturers warranty policies.
• I will abide by all local, state, and federal laws and regulations that govern my business.